If you are experiencing issues with your product, please call our helpdesk(0800 666 866) or e-mail issue details to helpdesk@ncpgroup.co.nz. Please follow the instructions provided by our help desk team.
Warranty :
Our products are covered by a comprehensive warranty and managed end to end by our own service team located at our head office in Auckland New Zealand. Please note that the warranty on our products is not an insurance policy. It is there to cover genuine defects in our products. It does not cover faults that are the result of damage, product modifications, customer added software, or user error. Warranty repairs that meet our warranty conditions and are within the warranty time frame are free of charge.
We can also provide assistance for out of warranty repairs at competitive prices on hardware and technician fees. So if you have damaged your device and want it fixed, please call or email our helpdesk and we can provide a quote on repairing your item.
Refurbished and Factory second products with 12 months warranty.
| Size | Warranty Duration | Warranty Type |
|---|---|---|
| 19"~31" TV | 2Years | RTB |
| 32"~39" TV | 2Years | On-site Pickup |
| 40"~42" TV | 2Years | On-site Pickup |
| 43"~85" TV | 2Years | On-site Pickup |
| Product | Warranty Duration | Warranty Type |
|---|---|---|
| 25"-34" Monitor | 2 Years | RTB |
| Tablet | 1 Year | RTB |
| Audio System | 1 Year | RTB |
| DVD Player | 1 Year | RTB |
| Party Speaker | 1 Year | RTB |
| Mini HIFI | 1 Year | RTB |
| Product | Warranty Duration | Warranty Type |
|---|---|---|
| Gaming Chair | 1 Year | RTB |
| Wall Mount/TV Mount | 5 Years | RTB |
| Product | Warranty Duration | Warranty Type |
|---|---|---|
| Smart Lock | 2 Years | RTB |
36 Walls Road,Penrose,Auckland,
New Zealand 1061
73 Treffers Road,Wigram,Christchurch,
New Zealand 8042
PO Box PO56523 Mt Eden,
Auckland 1446
Phone: 0800 666 866
Overseas: 0064 9)5766662
Fax: 0064 9)5796602
Overseas: 0064 9)5796602